Customer support

Additional tools & resources to help with your purchase

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Opening hours

Our office opening hours

Office status

  • online support available
  • call centre closed
Important announcement
The Coronavirus pandemic has virtually brought our business to a complete standstill and as a direct consequence, our call centre is currently closed until further notice. This also includes our call back service.
Please accept our sincerest apologies for any inconvenience this may cause.
Online bookings and email/web enquiries will still continue as normal during this unprecedented period. Thank you!

Opening hours (GMT 0)

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed

Current time in UK: 14:00

Our online support team are also usually available outside of our normal opening hours (at intermittent intervals) to answer web enquiries and process bookings.

24 hour assistance telephone
Customers at their trip destination should text or call on the emergency telephone number provided via your online customer account.

UK Public/Bank Holidays
Our offices are closed.
Find UK public/ bank holidays

Easter
Our offices are closed from Good Friday to Easter Monday inclusive

Christmas & New Year
Generally, our call centre is closed from the close of business on the 22nd of December and reopens on the 3rd January.

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