Payment help

A. Unsuccessful online card payments may result in one of the following three messages provided by our merchant payment provider, WorldPay:

Your booking was unsuccessful. No money has been taken from your payment card. This could be due to a number of reasons:

• Your payment card is locked to your local currency. The prices on our website are quoted in British Pound Sterling (GBP) but your card issuer will not permit conversions into your local currency.
• The card details you entered are incorrect or you made a mistake with the billing address that is registered to the payment card.
• You entered an incorrect personal password when authenticating your payment card using 'Verified by VISA' or 'MasterCard SecureCode'.
• You have previously registered your payment card with 'Verified by VISA' or 'MasterCard SecureCode' but you decided to ignore the validation i.e.
• Your card issuer suspects fraudulent activity on your payment card and has therefore blocked the transaction due to security concerns.
• You do not have sufficient funds in your account to cover the full payment

To ensure successful payment, please carefully review the following steps:

1. Your payment card is enabled for foreign currencies i.e. will accept transactions in British Pound Sterling (GBP)
2. You have entered the correct details printed on your payment card.
3. The name and billing address that you entered matches those details that are held with your payment card provider i.e. the name and address where your bank statements are sent to.
4. If you have registered your payment card with 'Verified by VISA' or 'MasterCard Secure Code', then you must enter the personal password that you created at the time of registration. If you have forgotten this password, then they do allow you to enter a new password.
5. You have entered the correct personal password for either 'Verified by VISA' or 'MasterCard SecureCode'.
6. You have enough funds in your account to cover the cost of the booking

If you have followed the above steps then you should try to place the booking again. To begin the booking process again, please close your current web browser, open a new web browser, add the items again to your shopping cart and follow the on screen instructions to complete the booking and payment.

If your payment card declines again, we recommend trying a different payment card or contacting your payment card issuer to question them accordingly.

If you need to contact your payment card issuer, please ask them why they are declining the payment. You will need to verify that the transaction is genuine and ask them to remove the security block that is preventing the payment transaction from being accepted. You will also need to be aware of our official registered company name. Although we trade online as Tickazilla.com our registered company name is Football Encounters UK Ltd which will be the details that your card provider will have on their system in relation to the declined transaction.