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Cookie policy

Our policy is simple: privacy is paramount. We trust it will help you understand what data we collect, why we collect it and what we do with it.

1. Cookie introduction

A cookie is an element of data that a website can send to your browser, which may then be stored on your computer’s hard drive.

These small data files allow you to navigate around the website more easily and are also used for protection to prevent you from unauthorised use and fraudulent activity. It also makes it possible for us to tailor relevant content to fit your needs and improve the overall user experience on our website.

If you are an existing customer or user, we will use a cookie to save your settings which makes it easier for you to navigate around our site and/or login to your online account during future visits.

Cookies may also be used to collect and monitor information from you for statistical purposes. These types of cookies include third party cookies provided by third party companies such as Google (Google Analytics) which are used only for web analytics and advert-response rates. These are deemed ‘performance cookies’ (please see definition below) and are for our own exclusive use.

Please note cookies do not enable us or third parties to access your personal information. All the data collected is statistical and remains completely anonymous. The cookies cannot access any personal information held on your computer or device.

You can adjust the settings on your web browser to control cookies or to notify you when you receive a cookie; thus giving you the chance to accept or reject cookies. However, if you do not enable cookies then certain features on our website will not function correctly and your experience may not be what we intended. For example, secure pages, user logins, shopping carts and other essential and non-essential customised features.

The cookies used on our website are detailed in the next sub-sections and are based on definitions from the UK’s International Chamber of Commerce (ICC) guide for cookie categories.

2. Strictly necessary cookies

These cookies enable you to move around our website and use essential features such as shopping carts, secure pages and online payments. Without these cookies, services you’ve asked for, such as making hotel reservations and/or buying event tickets, cannot be provided. These cookies don’t gather information about you for the purpose of marketing; they only enable services that you’ve specifically requested.

Strictly necessary cookies will BE used:
  * To store a unique identifier to manage and identify you as a unique user to other users on the website. This helps us to:
    * identify your status i.e. logged in or not
    * remember the items you’ve added to your shopping cart
    * remember the information you’ve entered on online forms, the selections you made via our product search tool or products you’ve visited when navigating to different pages in the same web session

Strictly necessary cookies will NOT be used:
  * To gather information that could be used for marketing and advertise products/services to you.

By using our website you agree that we can place these types of cookies on your electronic device.
You can however control whether or not these cookies are used by using your web browser settings.
Please be aware; if you prevent these cookies then it may stop us from offering you some services. Certain features will also not function.

3. Performance cookies

These cookies collect information about how you use our website e.g. which pages you visit and the most popular pages we offer, and also if you encounter any error messages on the web pages. These cookies don’t collect any information that could identify you. All the information collected is aggregated and remains anonymous. It is only used to collect information on the pages visited, improve how a website functions, the online user experience and to measure how effective our advertising is.

Performance cookies will BE used:
  * To collect information on the performance of our website
  * To assist us with errors and improving the design of our website
  * To measure how effective our advertising is on third party websites i.e. advert click through response rates
  * For web analytics (statistical data on how our website is used)

Performance cookies will NOT be used:
  * To gather information that could be used to target adverts and advertise products/services on other websites
  * To collect personal information from you

By using our website you agree that we can place these types of cookies on your electronic device.
You can however control whether or not these cookies are used by using your web browser settings.
Please be aware; if you prevent these cookies then it may stop us from offering you some services. Certain features will also not function.

4. Functionality cookies

These cookies allow our website to remember choices you make whilst you visit our website and are used to provide you with enhanced, more personal features and an improved user experience. For instance, the website will remember your username and previously viewed event listings and hotels. They may also be used to provide services you’ve asked for such as completing our feedback questionnaire, and remembering changes you’ve made to text size and other customisable sections of our web pages. The information these cookies collect is anonymous and cannot track your browsing activity on other websites.

Functionality cookies will BE used:
  * To remember your preferences or user ID’s
  * To fulfil a request by you such as submitting a feedback questionnaire

Functionality cookies will NOT be used:
  * To gather information that could be used to target adverts and advertise products/services on other websites

By using our website you agree that we can place these types of cookies on your electronic device.
You can however control whether or not these cookies are used by using your web browser settings.
Please be aware; if you prevent these cookies then it may stop us from offering you some services. Certain features will also not function.

5. Targeting cookies

These cookies collect information about your browsing habits and are used to deliver adverts more relevant to you and your interests. They are usually linked to services and features provided by third party advertising and social networks. We only use reputable networks such as Google, Yahoo, Microsoft, Facebook and Twitter. The cookies are also used to limit the number of times you see an advertisement and help to measure the effectiveness of our advertising campaigns. They are usually placed by the advertising or social networks with our permission and remember that you’ve visited a website. This information is subsequently shared with advertisers and social networks.

Targeting Cookies will BE used:
  * To link to social networks such as Facebook via ‘like’ and ‘share’ buttons. Social networks may use information about your visit to target relevant advertising to you on other websites.
  * To provide advertising networks with information on your visit so they can deliver relevant adverts that you may be interested in.

By using our website you agree that we can place these types of cookies on your electronic device.
You can however control whether or not these cookies are used by using your web browser settings.
Please be aware; if you prevent these cookies then it may stop us from offering you some services. Certain features will also not function.

6. Further information about cookies

For additional information about cookies in general and how to restrict or block cookies using your web browser, please visit www.aboutcookies.org.This website contains comprehensive information on how to control cookies for a variety of web browsers.

We hope this information may prove useful to understand how we use Cookies.



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