Customer support

Additional tools & resources to help with your purchase

icon   98.45% recommend Tickazilla!

About Tickazilla

Find out more about Tickazilla, including information on our history, integrity, reliability, partners and key facts.

1. Introducing Tickazilla

Tickazilla.com is a trading name of Football Encounters UK Ltd and is registered as a limited company in England and Wales.

With nearly eighteen years of history and expertise in arranging tickets and hotel accommodation to football events, we have quickly established ourselves as a firm favourite with customers and as one of the World’s leading football event specialists.

We became one of the first online football ticket specialists to offer a complete online booking and payment system that allows our customers to complete their purchase online in one visit. Each year we continue to pour considerable funds and resources into the development of our website to ensure our customers have the best services and buying experience at their fingertips.

Football Encounters was founded in 2002 focusing purely on Football tickets and holidays. Building on the experience gained in our first 9 years of trading, we launched a new website in 2009 under the name of ‘tickazilla.com’ to promote additional sporting and cultural events. Recently, we have released a new look website that features a comprehensive online booking system for discounted hotels across the World.

We believe we are the right company to fulfil your ‘leisure travel requirements’ and ensure all elements of your booking run like clockwork. Our main aim is to provide a one hundred percent customer satisfaction rate. Our reputation for high quality, value for money packages is growing sale by sale. You will find that our services are second to none and like most of our customers, you will keep coming back to us time and time again.

2. Our business ethics

All of our business dealings are administered in a professional manner and we implement the highest standards throughout. Our business is highly committed to honesty and integrity. We believe that the success of our company is dependent on our reputation and reliability, and also the credibility of each person across our entire business network.

3. Our experience

Employing a small team we have extensive knowledge of travel and a further passion for what we are selling. Our experience, knowledge, enthusiasm and first hand experience enable us to not only provide customers with impartial advice and information but also ensure we offer an unrivalled, personal, service amongst our competitors.

Whether you’re booking as an individual or as a large group you can rest assured that we have the experience and ‘know-how’ to take the stress out of your planning so you can focus your efforts on deciding how best to enjoy your time away. And don’t forget; we are just an email or phone call away if you have a question, comment or query.

4. Our customer service

Our priority is to provide the highest standards of customer service. Our previous and existing customers will acknowledge, we offer personal attention to detail and provide a first class quality service in all phases of our customer’s transactions including exceptional sales care.

Whether you choose to book online via our website or by email or telephone, we are always at hand to assist throughout.

5. Our event tickets and hotels

All event tickets and hotels advertised on our website are 100% guaranteed. You can rest assured after making a purchase from us and receiving your order confirmation email that everything else will be handled by us. Event tickets will be supplied to you in accordance with the delivery instructions provided at the time of your booking. Hotel bookings have immediate confirmation and your rooms will be available when you arrive at your destination (subject to the hotels standard check-in time).

To help our customers research the suitability of their hotel, hotels feature independent travelers reviews from our official travel partner, TripAdvisor! We also provide locations of each hotel via Google Maps.

We offer the flexibility to cater for all types of bookings. Customers may book hotel or event tickets seperately, or a combination of both.

6. Peace of mind

We appreciate that making purchases with a company for the first time involves a high level of trust from our customers.

To reassure our customers, we offer a personal dedicated 24 hour emergency out-of-hours telephone number in the event they need to contact us for any unlikely reasons whilst at their trip destination. This number can be found via our customers’ online account.

We are also at hand to assist during office hours either via e-mail or our main office telephone number.

7. Financial security

Any money that customers pay to us is held in a trustee account until the contract has been fully performed, which ensures that your full payment is protected and refunded to you in the unlikely event of our insolvency. This provision is in accordance with ‘The Package Travel Regulations’ set by the Department of Trade and Industry in the United Kingdom.

Also, if customers pay for their booking via credit card, they will be protected by their credit card company in the unlikely event of our insolvency.

If something does go wrong you can be confident that our staff will take all the necessary steps possible to take care of you.

8. Our customers

Our services have been enjoyed by many customers, both private and corporate, from all four corners of the World. Many of our clients include customers from the UK, USA, Australia, Ireland, Sweden, Denmark, Norway, Japan and Hong Kong.



Please wait while page loads...


Please wait while page loads...